Saturday, January 1, 2011

Toll-Free & Local Number for IRS e-help Desk

Toll-Free Number for e-help Desk

The e-help Desk assistors are ready to respond to Enrolled Agents, Reporting Agents, Electronic Return Originators, Certified Public Accountants, Software Developers, and Transmitters with non-account related questions and issues concerning e-products. The e-help Desk is not for individual taxpayers whether they filed their return electronically using a Tax Preparer or online using their computer. Taxpayers must call Customer Service at 1-800-829-1040.

The e-help Desk's toll-free number is  1-866-255-0654.   The e-help Desk assistors support IRS e-file Individual and Business, EFTPS, CCR, and e-services customers. 
Note:  Callers who are outside of the 50 U.S. States and/or U.S. Territories should use the International phone number:  1-512-416-7750.   

Hours of Operation

Hours of operation for the e-help Desk are:
Core Hours (Non-Peak)
 Monday through Friday
6:30 A.M.- 6:00 P.M. Central Time
Expanded Service January 15, 2010 through April 17, 2010 (Peak)
 Monday through Friday 6:30 A.M. - 10:00 P.M. Central Time
 Saturday 7:30 A.M. - 4:00 P.M. Central Time

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